Returns & Exchanges

Effective Date: 4 May 2026

Last Updated: 4 May 2026

At Vibrant Wolf, we want you to love what you wear. If something isn’t right, we’re here to help. Please read our policy carefully before raising a return or exchange request.

1. Return & Exchange Window

You can request a return or exchange within 7 days from the date of delivery. Requests made after 7 days will not be accepted.

2. Eligible Reasons for Return / Exchange

• Manufacturing defect (loose stitching, print peeling, fabric tear)
• Wrong item delivered (wrong size, colour, or product)
• Damaged in transit

Size exchanges are accepted if the item is unused and in original condition. Please refer to our size chart before ordering to avoid size issues.

3. Items NOT Eligible for Return

• Items that have been worn, washed, or altered
• Items without original tags and packaging
• Sale / discounted items (unless defective or wrong item received)
• Customised or personalised products
• Items where the return request is raised after 7 days of delivery

4. How to Initiate a Return or Exchange

• Step 1: Email us at support@vibrantwolf.com with your Order ID and reason for return/exchange
• Step 2: Attach clear photos of the product showing the issue (required for defect/damage claims)
• Step 3: Our team will review your request within 48 business hours and send you a Return Merchandise Authorisation (RMA)
• Step 4: Pack the item securely and ship it to the address provided in the RMA email
• Step 5: Once we receive and inspect the item, we will process your exchange or refund

5. Reverse Pickup

• For eligible defect/damage/wrong item cases, we will arrange a free reverse pickup
• For size exchange requests, the customer is responsible for return shipping charges
• We recommend using a trackable courier service for self-shipped returns. We are not responsible for items lost in transit

6. Refund Policy

Refunds are issued in the following cases:

• The requested exchange size / product is out of stock
• The item returned is confirmed as defective or wrong
• You choose a refund instead of an exchange

Note: Refund timelines may vary slightly depending on your bank. Original shipping charges are non-refundable.

7. COD Refunds

For Cash on Delivery orders, refunds will be processed via bank transfer or UPI. Please provide your bank account details or UPI ID when raising the return request.

8. Exchange Process

Once your returned item is received and inspected (typically within 2 business days of receipt), we will dispatch the replacement item. Exchange deliveries follow the same shipping timelines as regular orders (4–7 business days).

9. Cancellations

• Orders can be cancelled before they are dispatched. To cancel, email us at support@vibrantwolf.com with your Order ID as soon as possible
• Once an order is dispatched, it cannot be cancelled. You may initiate a return after receiving the item
• If you refuse delivery without a valid reason, the cost of return shipping may be deducted from your refund

10. Contact Us

For any return, exchange, or refund queries, reach out to us:

Vibrant Wolf

Email: support@vibrantwolf.com

Response Time: Within 48 business hours

Website: www.vibrantwolf.com

India